ATTENTION: Sunset Empire Transportation District (SETD) has had a disruption of service to Clatsop County residence. This will not affect NW Rides’ ability to provide NEMT services to that area. While bus passes are not currently available through SETD, the option for mileage reimbursement or provider trips are available for any of your NEMT trips. If you have concerns, or need assistance with NEMT services, please contact us directly at 888-793-0439.
Download the NW Rides Travel Reimbursement Form and Program Guide:
SPANISH TRAVEL AND PROGRAM GUIDES:
What is NW Rides?
Tillamook County Transportation District operates the NW Rides non-emergency medical transportation (NEMT) brokerage for the Columbia Pacific CCO (CPCCO) to arrange transportation rides to CPCCO members traveling to and from their Oregon Health Authority (OHA) covered medical appointments.
The NW Rides brokerage arranges NEMT rides to CPCCO members living in the following counties:
- Clatsop County
- Columbia County
- Tillamook County
Who Can Use NW Rides?
Eligible Columbia Pacific CCO members. A NW Rides customer service representative will verify your eligibility prior to arranging your ride to your medical appointment. You will be offered transportation options that are based upon your available resources. This means, but does not guarantee, options to access public transit passes, mileage, lodging and meal reimbursement, shared rides, volunteers and mobility vehicles.
Types of Rides to Your Doctor Appointment
Here are some types of rides we arrange:
- Mileage Reimbursement
- Public Transportation Services
- Private Non-Profit Transportation Services
- For Profit Transportation Services
- Vehicles able to transport wheelchairs
- Vehicles able to transport stretchers
How to Schedule a Ride
You may call the NW Rides call center at 503-861-0657 or 888-793-0439 to arrange your ride. The call center normal business hours are Monday through Friday 8 AM to 5 PM. You must call at least 2 business days in advance to schedule your ride. Rides may be scheduled out as far as 90 days.
To contact the call center :
Toll Free: 888-793-0439
Oregon Relay Service: 7-1-1
The Call Center is closed on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Outside of regular business hours, you will reach our after-hours call center. The after hours call center offers limited services. Only medically urgent trips can be scheduled with the after-hours service. The after-hours call center is available regardless of the time, day or holiday.
Information Needed to Schedule a Ride
- Full name
- Full street address
- Phone number or contact number
- Physician/Facility name
- Physician/Facility street address
- Physician/Facility phone number
- Date of appointment
- Time of appointment
- Pick-up time after appointment
- Medical/purpose of appointment
- Any special needs, such as using a wheelchair
Same Day Rides
For short notice same day rides, or if there is an immediate need to get to an appointment, call us, we will try to find you a ride.
When to Be Ready
When you schedule your trip you will be assigned a 30 minute pickup window. This pickup window will be determined by the negotiated pickup time. You must be ready 15 minutes before your scheduled pickup time. Transportation providers will arrive up to 15 minutes before or as many as 15 minutes after your scheduled pickup time to accommodate other riders. If the driver is late, call 888-793-0439. Drivers will only wait a maximum of 5 minutes to accommodate other riders.
Wheelchairs, scooters, walkers or canes must be safely stowed and secured in the vehicle. If you use a scooter, you may be asked if you want to transfer into a vehicle seat for your own safety, but you are not required to do so.
You can bring portable oxygen tanks and devices on rides. Portable oxygen tanks must also be secured while being transported. The driver will help you secure equipment if necessary. Please know that drivers cannot give oxygen.
If you use a wheelchair, NW Rides transportation provider’s drivers will assist you up and down curbs only if you request their assistance. If your wheelchair is larger than 30 inches wide or 48 inches long or weighs more than 600 pounds when occupied, you must tell the NW Rides customer service representative when you schedule your trip so they can find the proper sized vehicle that can transport your wheelchair.
For your safety and the safety of others, you must wear a seatbelt during your ride. Oregon, Idaho, and Washington state laws require everybody to wear seabelts.
Service animals trained to assist persons with disabilities are permitted on all NW Rides contracted vehicles. You must notify NW Rides in advance if you need to bring a service animal on the ride.
Guests and Personal Care Attendant
NW Rides transportation services are covered only for the Columbia Pacific CCO member who has an appointment with a medical service provider, with one exception. If you need assistance during your ride, a personal care attendant, such as a nurse or aide, can ride with you at no charge. You are responsible for providing your own personal care attendant. No unauthorized guests are allowed to ride with you.
An adult attendant must accompany children 12 years of age and under. Children 13 years of age and over may have an attendant travel with them for free. The child’s parent or legal guardian must approve in writing of the child’s adult attendant. Drivers do not install car seats or booster seats. The child’s parent or attendant is responsible for the proper installation of car seats or booster seats. NW Rides does not provide car seats or booster seats.
When you need to cancel a ride or change your appointment time, call NW Rides call center (503-861-0657 or 888-793-0439) at least 2 hours in advance of your scheduled pickup time. The call center’s normal business hours are Monday through Friday, 8 AM. to 5 PM. NW Rides has 24-hour voicemail in which you can leave your cancellation request.
If you are not ready at your scheduled 30 minute “pickup window”, and have not cancelled the ride at least 2 hours in advance, the ride will be recorded as a No-Show. Repetitive and excessive No-Shows’ will result in restrictions on your future rides.
NW Rides transportation services are available 24 hours a day, 365 days a year. To arrange after hours or weekend transportation be sure to call as far ahead as possible during normal business hours to schedule your rides.
If your medical need is an emergency call 9-1-1. NW Rides does not provide emergency ambulance service to medical facilities or hospitals.
Complaints and Concerns
The Program is committed to quality customer service. If you have a complaint or concern you should call the program at 888-793-0439.