TCTD Operations Coordinator

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Tillamook County Transportation District

JOB POSTING

Job Title:   Operations Coordinator

DUTIES & RESPONSIBILITIES

 

  1. Ensure all transit services, dispatch functions and vehicle maintenance programs meet District adopted performance and productivity standards.
  2. Maintain staffing levels that ensures the District operates in a cost effective and efficient manner through the recruiting and hiring of high performing, customer focused employees.
  3. Monitor, motivate, and evaluate employee performance, including ensuring that employees have adequate safety training in cooperation with the Operations Coordinator.
  4. Work closely with Operations Superintendent to facilitate and ensure the accuracy of represented employee timekeeping and payroll information in the ADP system. Review and respond to payroll and time off requests.
  5. Foster a collaborative relationship with Union leadership and its Work with Union and represented employees to minimize and resolve issues as they arise. When not resolved, receive Union grievances when presented and administer in accordance with Union collective bargaining agreement. Conduct investigations as necessary to respond to presented grievances and seek to reach resolution.
  6. Administer Shift Bid procedure.
  7. Oversee farebox counting of cash and ensure money is handled in accordance with District policy and sound accounting principles.
  8. Help employees address and resolve concerns and complaints. Oversee investigation and documentation of personnel matters, and take prompt corrective action as necessary. Administer corrective action/discipline in compliance with District policies and collective bargaining agreements.
  9. Assist in the planning of block routes and creation of driver work schedules.
  10. Consider, authorize, and communicate all route detours and other operational variances promptly to appropriate personnel.
  11. Manage the District’s Facility Maintenance Plan and manage implementation of all aspects of the plan.
  12. Oversee performance of the entire maintenance program by measuring results based on established standards.
  13. Operate a two-way radio, using proper radio communication procedures that are in compliance with District and Federal Communications Commission standards.
  14. Serve as first responder to accidents sites.
  15. Serve as a drug and alcohol program designated employee representative (DER) for the District.
  16. Perform other duties as assigned by the Operations Superintendent or General Manager.

REQUIREMENTS

  1. Demonstrated ability to communicate both orally and in writing, with other employees, Union representatives, vendors, and the general public at the level necessary to perform the duties of this position.
  2. Demonstrated working knowledge of customer service techniques and ability to be empathetic and cognizant of the needs of all riders, including senior and disabled residents.
  3. Demonstrated working knowledge of computer-aided scheduling and dispatching software systems.
  4. Demonstrated ability to analyze problems and resolve them diplomatically, professionally, and quickly.
  5. Demonstrated ability to maintain positive relationships with all staff, and foster a positive work atmosphere.
  6. Demonstrated ability to organize, lead and motivate employees, and effectively supervise their work.
  7. Demonstrated ability to adapt to change, make cooperative decisions, and sell them to others.
  8. Demonstrated ability to tell when something is wrong or is likely to go wrong, recognize problems when they occur, and find appropriate solutions.
  9. Demonstrated working knowledge of vehicle maintenance systems.
  10. Ability to operate various types of office equipment including Must have working knowledge and experience with computer program applications such as Microsoft Word and Excel.
  11. No criminal convictions which may, in the sole judgment of the District, render the applicant unsuitable or unfit for employment in a position which is responsible for providing transit to the public.
  12. Possess, or be able to obtain, a Class B Commercial Driver License (CDL) with required endorsements to operate heavy-duty, medium-duty, small and paratransit buses.

SPECIAL REQUIREMENTS

  1. Driving record that demonstrates adherence to safety in the operation of motor vehicles and adherence to traffic laws and regulations.
  2. No criminal convictions which may, in the sole judgment of the District, render the applicant unsuitable or unfit for employment in a position which is responsible for providing transit to the public.

PHYSICAL REQUIREMENTS

  1. Work is performed in both field and office environments, which will require occasional bending, hearing voice conversation, keyboarding, lifting up to 50 pounds, pushing, reaching, standing and walking.
  2. Sitting up to 8 hours in a day may occasionally be required.

An application can be downloaded and submitted via fax (503-815-8005), email ([email protected]), mail or dropped off at the office (3600 Third Street, Suite A, Tillamook, OR 97141).  If this information needs to be provided in an alternative format, please contact 503-815-8283 for assistance.  https://nwconnector.org/wp-content/uploads/2022/09/Application-and-Authorization-to-Release-7.1.2025Version.pdf